Whitepapers & Reports

Discover The Benefits of a WhatsApp Chatbot

By Alessandro Botticelli October 03, 2020

Creating a WhatsApp Chatbot with Twilio & Dialogflow: In this article, I'm going to cover WhatsApp business and dive into creating a WhatsApp chatbot. Why is WhatsApp So Important? It's official, WhatsApp has one or two users… yes, that's the…

Read More

Google Launches New Dialogflow CX in Beta

By Alessandro Botticelli September 02, 2020

Google has beta launched a new version of it's Dialogflow natural language understanding (NLU) platform: Dialogflow CX. The Dialogflow version we all know and love is now called Dialogflow ES. The new Dialogflow Customer Experience (CX) platform is aimed at…

Read More

Google Launch AI Chatbot for COVID-19 Info

By Alessandro Botticelli April 10, 2020

The Rapid Response Virtual Agent program includes open source templates for companies to add coronavirus content to their own chatbots. Artificial intelligence and machine learning are continuing to take a front-row seat in fighting COVID-19, with Google Cloud launching an…

Read More

Dialogflow Mega Agent

By Alessandro Botticelli February 01, 2020

A Mega Agent..so what?! Ok so you could argue that I need to get out more...but I was excited to notice yesterday that there is a new feature which has sneaked into the Dialogflow console. This is the concept of…

Read More

Dialogflow Knowledge Connectors

By Alessandro Botticelli January 23, 2020

Tips. Insight. Offers. Are You In? In this post, I'm going to look at the new Knowledge Connectors feature in Google Dialogflow. As I look at the features in more detail I'm assuming you understand the more common Dialogflow terms…

Read More

Dialogflow Migration V2 Guide [Part 1]

By Alessandro Botticelli November 27, 2019

***UPDATE*** Dialogflow have extended the V1 API shutdown deadline to March 31st, 2020. https://cloud.google.com/dialogflow/docs/release-notes#November_14_2019 Winter is coming! (for any Game of Thrones fans this will make perfect sense!) In October last year, we wrote about the news that Google…

Read More

The Bot Forge Named a Leader in AI

By Alessandro Botticelli July 11, 2019

Did you know that more than 100,000 businesses are using chatbots to help optimize their customer experience? Customers want instant replies, and chatbots are the way to achieve this, according to a 2018 Forbes article. Here at The Bot Forge,…

Read More

The Bot Forge Featured in Milton Keynes Business Magazine

By Alessandro Botticelli May 23, 2018

INBUSINESS COVERS OUR AI CHATBOT IN SCIENCE AND TECHNOLOGY SPOTLIGHT It was great to have our AI Chatbot featured in the inBusiness magazine issue spotlight this month. You can read the feature here [caption id="attachment_1464" align="alignnone" width="300"] Image: https://chambermk.co.uk/profile/inbusiness[/caption] Inbusiness is a…

Read More

Fred Whitton Challenge Chatbot Goes Live

By Alessandro Botticelli April 06, 2018

The Fred Whitton Challenge consists of a 112 mile charity sportive around the Lake District. As the name suggests, it is run in honour of Fred Whitton. Fred, who died aged just 50 in 1998, was an extremely popular member…

Read More

Dialogflow Enterprise Edition Announced

By Alessandro Botticelli November 24, 2017

It was exciting to hear that Google has announced the beta launch of its enterprise edition of Dialogflow, its tool for building chatbots and other conversational applications. What Does This Mean For Our Customers? It comes with a number of…

Read More