Whitepapers & Reports

So what is conversational IVR (Interactive Voice Response) and why should businesses care. According to Forrester Research, customers expect easy and effective customer service that builds positive emotional connections every time they interact with a brand or organization. For businesses…

Training data for chatbots. I'm going to look at the challenges in creating a chatbot which can answer questions about its specific domain effectively. In particular, I'm going to look at the challenges and possible solutions in creating a chatbot…

Create a customer support chatbot for your website. Is your business a victim of poor customer support, slow response time, and high customer demands? You can use a website chatbot to increase customer satisfaction and retention. Many companies suffer from…

A Sports Software Chatbot Case Study: The Fred Whitton Challenge Sportive automated assistant, advanced We report on our AI chatbot sports software project to aid the organisers of one of the UK's most well-known cycling events. Leverageing ai powered sports software…