We offer our chatbot solutions based on a SAAS model.
Costs incurred tend to be based on a yearly subscription and again depend a lot on the scale and complexity of the chatbot.
As a rule, monthly maintenance costs tend to be in the region of 10% of the initial implementation cost.
The cost of a chatbot project can vary widely depending on the overall scale of the project and the features required.
We tend to split our projects into 3 packages. You can see the features included and the one-off project costs and monthly costs in the table below.
It's worth keeping in mind that the cost of a capable chatbot does not have to be prohibitive and it's often easy to start small and add features as business needs require them.
We make sure all our chatbot and voice assistant projects will scale. So even if you want to start with a smaller scale chatbot solution, your company can still expand and build on this to create a large scale solution further down the line.
Discovery and requirements phase
We provide a discovery and requirements service for conversational AI projects. Our aim is to help businesses understand the potential of conversational AI and identify the requirements for a specific project.
This service typically includes an analysis of the business needs and goals, an assessment of the available data and resources, and the identification of potential challenges and opportunities.
We will work closely with you to understand the problem that needs to be solved, and to identify the key requirements for the conversational AI project. We will also recommend different conversational AI platforms and supporting technologies that can be used to build the solution.
Our goal is to help your organisation understand the potential of conversational AI and to provide you with a clear plan for how to proceed with the project. The cost of the service will depend on the complexity of the project and the level of support required from the service provider.
Deliverables
A report detailing the findings from the discovery phase, including research on industry trends and current technologies. A list of requirements gathered from stakeholders and key personnel.
An analysis of the requirements, including a prioritization of the most impactful areas for implementation and a feasibility analysis of the proposed solutions.
Project Cost : £3,000 to £15,000
Proof of concept (POC)
If you have an idea or use case for a conversational AI product or feature it's normally good practice to create a POC.
A POC is an early model that does not have all the final product's functionality, the main goal of a POC is to test the technical feasibility of a solution, and to identify any potential challenges or issues that would need to be addressed before moving forward and investing time and money on the development of a full-fledged system or application.
We aim to keep costs down but ensure all the work can be used as a basis for a production project.
Deliverables
Define the problem or use case
Identify the data and resources required
Analyse and select conversational AI platforms and supporting technologies
Build a simple conversational AI model
Create integration for the chosen channel
Carry out all required integration works
Test the POC
Evaluate the results
Iterate and improve the model based on the results
Project Cost : £2,500 to £15,000
Small Project
A smaller chatbot project is a relatively simple and straightforward implementation of a conversational AI system, typically designed to address a specific use case or business need. This type of project may involve building a chatbot that can handle simple customer inquiries, such as answering FAQs or providing information about products or services.
The chatbot can be built using pre-built chatbot platform or framework, with pre-trained models that can handle natural language processing (NLP) and understand the user's intent. The chatbot can be integrated with the business's website or mobile app, and can be accessed by customers through a chat interface.
The chatbot's functionality can be limited to the specific use case that it is designed to address, such as providing customer support or information about a particular product or service. The chatbot's responses can be pre-defined, and the chatbot can be trained to understand and respond to a limited set of customer queries.
The cost of a smaller chatbot project will depend on the complexity of the use case, but generally, it is relatively low compared to a larger, more complex conversational AI project. Additionally, a smaller chatbot project will typically require less time and resources to develop and launch, and may be used as a stepping stone to larger, more complex projects in the future.
Project Cost : £2,500 to £10,000
Monthly Maintenance Cost : £200 to £1000 (depending on volumes)
Website chatbot
Facebook Messenger chatbot
NLU
10-20 intents
100s training phrases
5 - 10 rich UI elements
knowledge base support
Small talk
1 language
Medium Project
A medium chatbot project is a more complex implementation of a conversational AI system that addresses multiple use cases or business needs. This type of project typically involves building a chatbot that can handle a wider range of customer inquiries and provide a more personalized experience.
The chatbot can be built using pre-built chatbot platform or framework, with pre-trained models that can handle natural language understanding and complex conversations. The chatbot can be integrated with multiple channels such as website, mobile app, social media platforms etc.
The chatbot's functionality can include multiple use cases, such as providing customer support, answering frequently asked questions, providing information about products or services, and even handling transactions. The chatbot's responses are generated through a combination of predefined and dynamic responses, and the chatbot can be trained to understand and respond to a wide range of customer queries.
The chatbot can also be integrated with other systems such as CRM, ERP, or inventory management systems to retrieve information and perform actions. The chatbot can also be equipped with features such as personalization, sentiment analysis, and analytics to provide a more engaging and personalized experience for the customers.
The cost and time required for a medium chatbot project will be higher than a smaller chatbot project as it involves more complexity, advanced features and integrations. However, this type of project can bring significant benefits to the business, such as cost savings, improved customer engagement, and increased efficiency.
Project Cost : £10,000 to £25,000
Monthly Cost : £500 to £2,500 (depending on volumes)
Website chatbot
Facebook Messenger chatbot
Microsoft Teams Chatbot
Slack Chatbot
Alexa Skill
Google Assistant
NLU
1000s of training phrases
50-100 intents
10-25 rich UI elements
Simple integration
1 or 2 languages
Large Project
A large scale or enterprise chatbot project is a comprehensive implementation of a conversational AI system that addresses multiple business needs and use cases across an organization. This type of project typically involves building a chatbot that can handle a wide range of customer inquiries and provide a more personalized experience, and it can integrate with multiple internal systems and processes.
The chatbot can be built using pre-built chatbot platform or framework, include extensive bespoke coding and complex integrations. The chatbot can be integrated with multiple channels such as website, mobile app, social media platforms, SMS, smart Interactive voice response (IVR) , and even voice assistants like Alexa, Google Home or even digital humans.
At this level functionality can include multiple use cases, such as providing customer support, answering frequently asked questions, providing information about products or services, handling transactions, and even automating internal and external processes such as smart IVR integrations.
The chatbot can also be integrated with other internal systems such as CRM, ERP, inventory management, and HR systems to retrieve information and perform actions, as well as with external systems like payment gateways, and logistics providers.
Large scale or enterprise chatbot projects are complex and require significant resources and expertise. They can be costly, but they bring significant benefits to the business, such as cost savings, improved customer engagement, increased efficiency, and automation of internal processes. Additionally, a well-designed and executed enterprise chatbot can provide a competitive advantage and can help in differentiating the business from its competitors.
Project Cost : £25,000 to £100,000+
Monthly Cost : £2,500 to £5,000+ (depending on volumes)
Large scale enterprise chatbot with multiple API integrations
10,000s of training phrases
Personalised UX
1000s intents
Multiple knowledge bases
Deployed to multiple channels including conversational IVR
Custom user interface elements
Bespoke functionality
Multiple languages
About The Bot Forge
Consistently named as one of the top-ranked AI companies in the UK, The Bot Forge is a UK-based agency that specialises in chatbot & voice assistant design, development and optimisation.
If you'd like a no-obligation chat to discuss your project with one of our team, please book a free consultation.
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