Technical Guides

Buckinghamshire Business Festival Sponsor 2021

By Alessandro Botticelli April 01, 2021

We are proud to be a Buckinghamshire Business Festival sponsor this year We are proud to be sponsoring the 2021 Buckinghamshire Business Festival, running from April 19th - 30th. The festival has been organised by Buckinghamshire Business First, with a…

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A Guide to Conversational IVR

By Alessandro Botticelli January 27, 2021

So what is conversational IVR (Interactive Voice Response) and why should businesses care. According to Forrester Research, customers expect easy and effective customer service that builds positive emotional connections every time they interact with a brand or organization. For businesses…

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The Bot Forge Named UK Industry Leader

By Alessandro Botticelli January 25, 2021

The Bot Forge named the leading chatbot and voice assistant agency in the UK by Clutch Artificial Intelligence is a staple plot device in the sci-fi genre, often featured in a negative light. But in reality, predictive software improves the…

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YouTube Adds Voice Search & Commands

By Alessandro Botticelli January 20, 2021

YouTube uses voice search technology to augment it's website user interface. We covered this concept briefly in our What Can We Expect From Conversational AI In 2021 post. One of our predictions for 2021 was the rise in the popularity…

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What Can We Expect From Conversational AI in 2021?

By Alessandro Botticelli January 18, 2021

The use of conversational AI will continue to rise Yes we are going to see continued growth in conversational AI in 2021. It's predicted that 1.4 billion people will use chatbots on a regular basis with $5 billion projected to…

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Dialogflow CX Now Has a Free Trial

By Alessandro Botticelli November 30, 2020

It was pretty exciting when Dialogflow CX was announced back in September 2020. We talked about it briefly here. However, Dialogflow CX can be pricey because it's based on the edition and the requests made during the month (a request…

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Enterprise AI Chatbot Integrations

By Alessandro Botticelli October 12, 2020

The chatbots we create at The Bot Forge can do anything. We talk a lot about the chatbots themselves, NLP, Entities, Sentiment Analysis, Machine Learning, Training; all the good stuff which we leverage to make the optimum chat experience for…

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Discover The Benefits of a WhatsApp Chatbot

By Alessandro Botticelli October 03, 2020

Creating a WhatsApp Chatbot with Twilio & Dialogflow: In this article, I'm going to cover WhatsApp business and dive into creating a WhatsApp chatbot. Why is WhatsApp So Important? It's official, WhatsApp has one or two users… yes, that's the…

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Google Launches New Dialogflow CX in Beta

By Alessandro Botticelli September 02, 2020

Google has beta launched a new version of it's Dialogflow natural language understanding (NLU) platform: Dialogflow CX. The Dialogflow version we all know and love is now called Dialogflow ES. The new Dialogflow Customer Experience (CX) platform is aimed at…

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Google Launch AI Chatbot for COVID-19 Info

By Alessandro Botticelli April 10, 2020

The Rapid Response Virtual Agent program includes open source templates for companies to add coronavirus content to their own chatbots. Artificial intelligence and machine learning are continuing to take a front-row seat in fighting COVID-19, with Google Cloud launching an…

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